Klix Covid-19 Update as of May 8, 2020:
Here are a few important updates:
WE ARE TAKING AND SHIPPING ORDERS: Although our Stay in Place order has been extended until May 28th, we are working remotely to take and ship your orders. Order pick-ups are suspended until further notice.
KLIX PHONE LINES: Our multiple phone lines are being transferred remotely. It is sometimes difficult to answer multiple calls because of how our lines are being transferred. If your call goes to voicemail during normal business hours, please leave a message and we will return your call. Our office hours are Monday – Friday from 9am to 5pm Eastern time. If you call after business hours you can also leave a message and we will return your call the next business day. Please do not email or text us orders.
ORDER DEADLINE 2PM EST DAILY: We are asking that you please place your orders by 2pm if you need them shipped out the same day. Any orders received after that time may not ship until the following day.
EMERGENCY OPENING TOOL PROGRAM: Please read our Emergency Opening Tool Loan program information if you have a client that needs to remove their extensions. We will ONLY loan the opening tools for removals. We will not send pulling needles or closing tools under any circumstance in order to protect you and your clients.
FEDEX DELIVERY: FedEx is doing their best to handle the increase in shipments during this time. They have posted that delivery delays may occur due to the increase in shipments and in some cases a shortage of employees due to illness or symptoms. Please consider this when scheduling appointments and give yourself an extra day or two to be on the safe side. Also, remember to check your email for your tracking numbers (check your spam or junk folders).
Less than half the States in the US have allowed salons to open or have set a reopening date. Some states have ended their Stay at Home orders and others, like ours, have extended them. We will continue to do our best to service all of you while following our own states orders. We know that so many of you are not working right now and that this has caused a lot of anxiety and financial hardships. Please know that all of us at Klix send you our best wishes for peace and good health. May you, your friends and families all stay healthy.
For other updates and details on Hair Emergencies, please go to our COVID klixTENSIONIST Support Page.